Devices
Error: Google Maps not displaying (Public)
If you're experiencing this issue, you'll need to update Internet Explorer to version 10 or higher. Google Maps no longer supports IE versions lower than 10. If Google Maps will not load on the terminal after the browser is updated, please contact ...
Disabling a Terminal (Public)
If the terminal is online, you need to: Login to the FOH terminal Go to Admin Click the Disable Terminal button If you don't see this button, please contact Support to get this permission added for managers If the terminal is offline and you don't ...
Delivery Charge - Tax or Tax Exempt (Public)
If the store offers delivery, you will need to decide whether or not you want to charge for delivery. If you do decide to charge for delivery, you'll need to decide whether or not that charge should be taxed or tax exempt. You can adjust the delivery ...
Calculate Tip & Gratuity Before/After Tax (Public)
You as an Ordyx customer have the option to calculate tip & gratuity before/after tax. When the setting is unchecked(it is by default), it will caculate tip & gratuity before tax as shown below. (The highlighted "Service Charge" is gratuity. If the ...
Batch Not Found (Public)
Question or Problem: You attempt to take a credit card payment and receive the error "Batch Not Found" Equipment or Software affected: Terminal malfunction/ Network reliability Solution: Go to Admin. Click on Open Store. If the user receives the ...
Batch has been closed, Re-open to open Transactions (Public)
It is possible that you can get a message saying "Batch has been closed, re-open to open transactions." This can occur when there is an internet issue. To fix this: Login to the FOH Terminal Go to Admin Select Open Store (Even if the store is ...
"Please Retry" when trying to close the store (Public)
Question or Problem: You have received the error "Please Retry" when attempting to close the store. Solution: The first step is to contact "First Data" and the processor will need fix things on their side. It is an EDC error, meaning the account was ...
Menu by Order Type (Public)
Issue: You as our customer would like to have some of your menus only available for certain Order Types. (Example: A Delivery Dudes menu that is only available for the pick up order type) Solution: Follow these steps to enable this feature: Confirm ...
How to make a Customer Account Billable (Public)
After purchasing the Customer Accounts module, you may want to set some of your customers to billable. The customers marked billable will be able to reach a negative balance. Follow these easy steps: Enable the Customer Accounts module. Contact Ordyx ...
Current Ordyx PCI Version
Question: What is the current Ordyx PCI Version? Answer: The current Ordyx PCI Version is: 3.1.
How to change your tax rates
This is a quick and simple guide to changing your tax rates for Ordyx POS should you need to. Follow these steps: Log in to Back Office Navigate to the Setup tab Select the Taxes section Select whichever tax that needs to be changed Adjust the rate ...
Updating Ordyx version on the terminals
When upgrading the terminal, if the upgrade doesn't say (close to upgrade version) it will upgrade right away. Make sure we don't do the upgrade in the middle of the day, unless the customer is aware that they can't use the terminal. its part of the ...
Unable to login to back office
In the event that you are not able to login, you can always use the "Forgot Password" functionality. In order to do so, follow these steps: Visit www.ordyx.com Click on the Login link Click on the "Forgot Password?" link Enter your username Press the ...
Operating Systems you can use with Ordyx
Ordyx can run in a number of different versions of Microsoft Windows, iOS, as well as OS X (Mac OS X). However, if you process your credit cards using Ordyx you must use an operating system which is still supported and has upgrades available as per ...
Updating Monthly Fee Credit Card Info
For a number of various reasons, you may wish to switch your monthly charge credit card information with Ordyx. If you would like to change/update this information, you can navigate to: Back Office Setup Store At the bottom of the page you will see ...
Items not printing to network printer(s)
There may be times where you will encounter an item or items that are not printing to a particular printer or printers. Some things to check when this occurs are: Network cables may be loose or disconnected from the printer. Check System Status and ...
Menu not showing up on FOH touchscreen
Sometimes a menu may not show up on the FOH terminal, and it is typically because in setup, a schedule may have been set for the wrong time, or it is quite possible that the menu was not enabled. Finding the menu in question through Menus->Menus in ...
How to create a new order from an existing order on the same table?
The user would open the order and then go to the Tools menu. Then they would select New Order. The user would then be prompted to enter the amount of seats and hit Create Order. This will open a new order and it will have the same name as the ...
How to Remove an SP-800 Hard Disk Drive
In this article you will see how to properly remove a SP-800 Hard Disk Drive by Partner Tech. Do keep in mind that Ordyx is not responsible for any hardware issues.
Running out of Disk Space
There may be times where you encounter a situation where your computer is Running out of Disk Space. Here is a list of steps you can take to free up more space on your Hard Drive: 1. Check free disk space: Under settings you can check how much space ...
Stopping the Customer Receipt from printing when opening a Tab
In order to disable the customer receipt for a payment type follow these steps: 1. On the far top right click on "Setup." 2. In the drop down that displays after hovering the mouse over "Setup" select the Terminals option. 3. Click the gear in the ...
Troubleshooting UDP issues
Question or Problem: Lost of connectivity on Terminal(s) in the network. Equipment or Software affected: Terminals in the network Solution: UDP lets you send network packets. If a UDP packet you send gets dropped, you never find out about it and ...