Items not printing to network printer(s)

Items not printing to network printer(s)

There may be times where you will encounter an item or items that are not printing to a particular printer or printers. Some things to check when this occurs are:

  • Network cables may be loose or disconnected from the printer. Check System Status and send a test print to verify.
  • Printer could possibly be powered off. Check the power switch and verify that the printer is powered on by checking the power light.
  • Recipe(s) may not be configured to the printer. This is the most looked past reason. After verifying power and network connection, check the recipe in Back Office to make sure that it is assigned to the correct printer.

If the printer is assigned correctly, and the printer is online, remove the printer from the recipe, and reassign it. This usually will take care of your issue.

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