Reset Password (Back Office)
To reset a back office password, you will click the link 'Forgot your password?' below the login button on the login page. You will be prompted to submit your email address to reset password. Once entered, you will receive a temporary password to your email in which you will need to return to the login page and log in using the temporary password provided. Once in, you will be instructed to change your password from here. You will enter the temporary password as the current password and create a new password in the second field and reenter the new password in the third confirmation field. Once completed your password is reset. This is also the process to change your password as well.
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Back Office
Splash page first displayed upon login. This is the accessed through Ordyx.com. This is how most changes are made to our customers’ account and menus and how the user accesses the database holding the sales and other info. This information is held ...
Unable to login to back office
In the event that you are not able to login, you can always use the "Forgot Password" functionality. In order to do so, follow these steps: Visit www.ordyx.com Click on the Login link Click on the "Forgot Password?" link Enter your username Press the ...
How to change your tax rates
This is a quick and simple guide to changing your tax rates for Ordyx POS should you need to. Follow these steps: Log in to Back Office Navigate to the Setup tab Select the Taxes section Select whichever tax that needs to be changed Adjust the rate ...
Going live with Ordyx
Question or Problem: Menu changes when store goes live. Solution: Before the store goes live and 2 weeks after the store is live, the store will not be able to make menu changes since Ordyx is still responsible for making menu changes for that ...
Items not printing to network printer(s)
There may be times where you will encounter an item or items that are not printing to a particular printer or printers. Some things to check when this occurs are: Network cables may be loose or disconnected from the printer. Check System Status and ...