First Data Tip Limitations (Public)
First data doesn't accept more than $999.99 in tips for one transaction. If you need to enter a tip greater than that sum, you'll need to split the order to pay with the same card multiple times.
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Calculate Tip & Gratuity Before/After Tax (Public)
You as an Ordyx customer have the option to calculate tip & gratuity before/after tax. When the setting is unchecked(it is by default), it will caculate tip & gratuity before tax as shown below. (The highlighted "Service Charge" is gratuity. If the ...
Tip Adjusting
Tip Adjusting There are 3 ways to adjust credit card tips. Adjust via Payment screen within a new payment This method will let the server enter the credit card tip when the customer is ready to pay for the order. In an order, the server selects the ...
"Please Retry" when trying to close the store (Public)
Question or Problem: You have received the error "Please Retry" when attempting to close the store. Solution: The first step is to contact "First Data" and the processor will need fix things on their side. It is an EDC error, meaning the account was ...
Not enough Funds (Public)
Problem: You receive the error "Not enough funds." Explanation: The reason you receive this message is because the cash drawer does not have enough funds in it to complete a user cashout or petty cash debit. Example: If you had a large party and ...
Network Troubleshooting (Public)
Network troubleshooting steps: You as an Ordyx customer are responsible for your network, however Ordyx support will help you troubleshoot. Follow the steps below to troubleshoot a network: 1. Unplug the Ethernet cable, and plug it back in. 2. Make ...