Customer Service | Offline Issues

Offline Issues
Disabling a Terminal
If the terminal is online, the customer needs to go into: Admin Click the Disable Terminal button If the customer does not see the disable terminal button they will need to have the Disable terminal permission added to the manager profile. If the ...
Network Troubleshooting
How to Troubleshoot a network by steps: Tonic is not responsible for the customer's network, however Tonic support will help the customer troubleshoot their network. When we receive a call from a store that stated they have communication/connectivity ...

Customer Service | Offline Issues | Knowledge Base