Closing Issues
Cash Out Pending
Cash Out Pending When closing the store an alert shows that a cash-out is pending, this might mean some cash payments have not been accounted for. The following information needs to be reviewed. 1. In BOH, check Root>Status. This will show what is ...
Open Order - negative amount due
If the customer is having trouble closing an order because there is a negative balance, guide them to closing the order with these steps: Add an item to the order. Price adjust the item to the amount showing due. Tax exempt the item that was just ...
How to view Store Status in BOH
The status of a store can be viewed in Back Office to the right of the name of the store. It will look similar to this: If cant accomplish task, customer service will create a ticket for follow up, follow up between 8-9 pm can take 30 minutes all ...
Error Message Unable to Process Settlement
Error: "Unable to process settlement (service discovery failure) no usable url returned from service discovery. Error connecting to the vsx server" This happens when a customer is having Internet issues that are preventing communication with the ...
Open Orders exist. Close all orders and try again
When you are attempting to close the store and you receive the error message "Open orders exist, Close all orders and try again". 1. The first thing to check is whether you have "All" under areas and "All" under order types selected. These should ...
"System Locked" Error Message
Question or Problem: A user is attempting to log into Tonic and receives the "System Locked" Error Message. Equipment or Software affected: Duplicated login attempt. Solution: When a user receives the error message "System Locked" when attempting to ...