Support
Reset Password (Back Office)
To reset a back office password, you will click the link 'Forgot your password?' below the login button on the login page. You will be prompted to submit your email address to reset password. Once entered, you will receive a temporary password to ...
Tabs
Tabs This payment type is set up differently than most of the others. It is a configuration that is similar to a credit. The difference is that a pre-authorized amount is put on hold on the customer’s credit card. But that pre-authorized amount can ...
Menu Order Types
When activating the Menu Order Types setting, you are able to specify which order type a menu will appear on. If you have a menu that is for Dine In only you can set up the terminal to only show that menu when the Dine In order type is selected. 1. ...
Store Settings Explained
Store Settings Orders: Order Types: Take Out: Enable Take Out order type. Delivery: Enable the Delivery order type (only if they have customer accounts enabled). Dine-In: Enable Dine-In order type. Banquet: Enable Banquet order type. Room Service: ...
Partner Tech RP630 Printer Network configuration
Follow these steps below to configure your RP630 network printer: Download the utility. Partnertech RP-630 Open the PTNetWinConfig utility. Click on the Protocol Operation button. Make sure to select UDP Broadcast(Inter-segment). Click on the Search ...
How to walk customers through using our Online Store
You must first create an account to make purchases from shop.ordyx.com. Your back office login will not work on this site. Goto shop.ordyx.com Choose the human in the upper right hand corner between the shopping bag and the search icon Fill out the ...
Terminal Settings Explained
Terminal Settings General: Options: Session Timeout (secs): You can select the Timeout seconds, how fast the screen locks after no one is using it. Order Auto Refresh (secs): You can select the seconds an Order will refresh on the system. Startup ...
Ordyx Network Configuration
Ordyx Network configuration In order for terminals to communicate effectively, the proper network setup has to be implemented. All network devices (computers, printers, handhelds, etc…) must be on the same network. This is essential for the sharing ...
FOH Permissions
Below is a list of all FOH Permissions and descriptions. FOH ACTIVATE DEPOSIT MANUAL – Manually enter a customer to enter a deposit FOH ADD BALANCE DEPOSITS – Add balance using a deposit to customer account FOH ADD BALANCE GIFT CARD – Add ...
Network Printer Troubleshoot
Steps to Troubleshoot a Network printer: Follow the steps below to troubleshoot a Network Printer. Do keep in mind Tonic is not responsible for the customer printer, however Tonic Support will help the customer troubleshoot their network printer. 1. ...
Payment Voided on payment terminal
Solution: If the payment is voided on the payment terminal and not on the Terminal or in Back Office. You will need to do the following: Open or Re-open the order that is associated to the payment that was voided. Once the order is open, go to ...
Going live with Ordyx
Question or Problem: Menu changes when store goes live. Solution: Before the store goes live and 2 weeks after the store is live, the store will not be able to make menu changes since Ordyx is still responsible for making menu changes for that ...
How to Close a Store
Question or Problem: A user attempts to close the store and receives error(s). Solution: When closing the store most of the errors are self-explanatory. First question when a user calls is “what is the error, when they tried to close the store?” From ...
Installing/Resetting a Partnertech Receipt Printer (RP-100)
Question or Problem:Installing or resetting a Receipt printer(RP-100) Solution: Follow the steps below when connecting an RP-100 to the SP-5514: Connect the printer to an available COM port . Verify all dip switches are OFF except #4 which is ON. ...
Tip Adjustment issue
Question or Problem: Customers are not able to tip adjust some orders and receive the error "payment not found." Solution: Have user void the payment/s and items on these orders that they are getting the "payment not found" error. They need to do ...
How to Read a User Cash Out
Question or Problem: Based on an example we are going to explain how to read a user cash out Solution: Cash In/Out Lina Rendon Batch: 578 (example) TO: Oct 07 2017 - 17:40:01 Server: Lina Rendon PAYMENTS Order Id Order Type Sub Total Tendered ...
Cash Handling Modes
Question or Problem: Explanation about the 3 cash handling modes. Preamble There are 2 possibilities for servers while taking cash payments. They can put the cash in the cash drawer, or they can keep it on them (which is known as a server bank - THIS ...
Settings Visual Information
Question or Problem: How Settings behave when turning on or off Pictures below show how settings behave before/after when settings are turn on. It may help Customer Service and Technical Support agents find settings or more information about ...
How to Reset MSR SP 5514 to factory defaults
You should see a MSR utility in the Start Menu under MagswipeCfgUtil, if not, please download it below: Go to:https://www.partner.com.tw/download/#4770-idtech_emsr_utility-utility-sp-5514and download the utility. Click on Start Click on ...
Menu / Item / Sales Group
What is an Item? In Tonic, items are can be created and assigned to different areas of the store's menu. A item can be a Coca-Cola or a Chicken Penne Alfredo or a Heineken. What is a Menu? In Tonic, a menu is a grouping of items that fall into a ...
Broadcast Messages
Ordyx enables users to broadcast messages throughout all devices in a store at the same time. This allows owners and managers to ensure all employees are aware of the message they are broadcasting. For example, if a GM wants to remind staff about a ...
Remote Printers
Name: This is the name that has been given to the remote printer. Description: This is the description of the items it will be printing. URL: This is the address at which the printer is linked to the internet. Type:This is the method in which data ...
Create a new Message
If a store wants to notify their staff of any change and verify their acknowledgment, they can send a Message. The Ordyx Message feature is designed to allow management to inform all staff members of something and verify that they read it upon ...
How to setup staff cards
Follow these steps: 1. On the lab touchscreen, open up the application cardwriter.exe 2. Enter the password 0000 3. In the text box marked “Track 1 210 bpi…” enter the following STORE=STORE ID;DATE=000000;ID= (For store ID just put in the store id ...
Custom Payment Type
Custom Payment Type is used when a store wants to use Grub Hub, Uber Eats, Groupon or a similar method. Custom Payment type doesn't take a payment actually, it just tracks and records the transactions. The payments for the store will be received ...
Staff
Staff is the employees that work at the restaurant or store. Their roles and permissions are based on the job that they have with the restaurant/store. The owner/general manager will choose what staff members are assigned to what roles after the ...