Devices
How to configure Epson TM-T88VI with WIFI
How to configure Epson TM-T88VI with WIFI This printer has a connector WIFI trough USB To configure de adapter you must reset the printer to factory default, to do this: 1- Turn off the printer 2- Press and hold the Feed button 3- Turn on the printer ...
Digital Persona 4500 Installation
When you need to install the Digital Persona in Windows 10, the best way to do this is to plug the hardware (Digital Persona) into the USB, once the hardware is plugged. Go to Control Panel/Device Manager and you will see in Biometrics Devices, the ...
Email receipt from HH
Email receipt from HH To configure this option to get the email receipt, you should go to Store parameter called "EMAIL_CUSTOMER_RECEIPT" which needs to be set to true Then when you need to pay the order, at the time that you click on pay, you will ...
Tip Line on Order Receipt
If you need to enable this option, you should go to Store/Settings/Tips and navigate to the button of the page you will see Options. This option enable the tip line on the receipt
How to enable Clover
1 - We need to confirm MID and Merchant name, as it is registered with Clover. 2 - Ordyx Dev Team will connect that information to the Clovers website. 3 - Clover must confirm the app has been linked. 4 - The customer needs to set the Clover terminal ...
Clover Setup in BOH
To set up Clover on BOH, you need to make sure you have the correct Communication settings which will be provided once the Rest Pay Display app is started. On the drop-down for the type, select Clover From the options list, make sure that Credit, ...
How to configure the Scanner on Ipad
If the customer wants to use the scanner for barcodes on Ipad You must install the Ipad as a Terminal, it doesn't work as a HH, once you configure it as a terminal go to the store setting, the bar code reader tab should be blank. Open Ordyx and you ...
Logic Control Devices
Logic Control Devices Ordyx is not compatible with Logic Control devices for KVD or terminal purposes For compatible devices please go to this link ...
Sacoa - Integration
Sacoa - Integration The Sacoa integration allows stores with game spots or arcades to activate, reload and manage game cards directly through Ordyx. This integration requires certain credentials from Sacoa. It is important to understand that ...
Credit Card Surcharge on Order Receipt
To configure this option, you should go to Back Office, then go to Setup>Store Settings>Payment Tab>scroll down to the credit card section. In Surcharge Label: can be configured with whatever wording you want to show on the receipt, in this case, we ...
Do not confirm unadjusted tips
With this option unchecked, you will receive those messages when you are going to close the store To do this you should go to Back Office>Store settings Then go to the tab Tips and at the button of the page in Options, you will see "Do not confirm ...
PAX E800 OrdyxDisplay Installation
Install Ordyx Display Version 1.1 For Pax E800 terminals, follow these steps: Go to PAX Store and search for OrdyxDisplay, once you find the app, install it. Then when you open the app you will see a Black Screen display showing the IP. Now open the ...
Tonic Display Installation
Install Tonic Display Version 1.1 To install a second display in Tonic to show the orders, you will need to install TonicDisplay (previously OrdyxDisplay) First thing that we need to do is configure the second display as a Extend my Windows desktop ...
Star SP700 Printers how to emulate Epson Printer
The Star SP700, by default, comes set to use its native Star mode for printing. If need be, using the hardware’s dip switches, you can set it for Epson mode. You usually don’t need to set your printer for Epson mode. However, Epson mode prints ...
FOH: How to Print Closing Report After Store is Closed
If the closing report did not print because receipt printer ran out of paper, the closing report can be reprinted in FOH. This must be done on the same terminal where store was closed before it is opened again. If store has been opened or try to do ...
Wineemotion BOH settings
This is a wine dispenser mainly used so the store can pour wine since the machine will preserve those wines due to its specifications. Wine Emotion will have a physical server setup at the restaurant and that server has the Wine Emotion database. ...
E700 Barcode scanner
First, we need to set the terminal settings for Barcode. Go to Back Office > Setup > Terminals > Choose the terminal > Bar Code Reader > Reader Type and Format to need to be blank. On the settings for the PT assign to the E700 it needs to have ...
BOH Delete orders
To remove orders on a specific time frame permission BOH4 ORDER DELETE needs to be added and enable settings ALLOW_ORDER_DELETION. Once logged in to the Back Office, click on the orders you want to remove. Once done, on the left side you will have a ...
PAX Error Transaction
PAX Error Transaction Messages Version 1.1 Processing with PAX The Desktop App is simply acting as the POS System so the terminal knows what to do (i.e. Transaction Type & Amount) and can receive the response back from PAX to update Gateway ...
OrdyxDisplay Installation
Install Ordyx Display Version 1.1 To install a second display in Ordyx to show the orders, you will need to install OrdyxDisplay The first thing that we need to do is configure the second display as a Extend my Windows desktop on this monitor Go to ...
Printer Installation
Printer Installation Version 1.1 This is related to each individual printer. When items are selected in an order, they are sent to the printer assigned to it. IE: A liquor item will only print to the bar printer and not the kitchen printer. When an ...
When OrdyxOne won´t execute from Windows
When OrdyxOne won´t execute from Windows Version 1.1 In an scenario where the Ordyx executable doesn't open regardless of how many times you try to execute it with no duplicated processes there may be a conflict with the UAC (User Account Control) ...
Max Comps Set
Max Comps Setup To set the maximum comp an employee is allowed to authorize you will need to: 1 Go to setup and staff in back office. 2 Choose the employee you want to place the max comp restriction on. 3 Find the section that is labeled max comp and ...
Error: Close Batch Return False
Close Batch Return False Error When receiving this error, generally the terminal had a communication problem and we did not get the acknowledgement of the tip adjustment. First verify the network has internet. After have customer use the "View Batch" ...
Cancel Ordyx Account
To cancel Ordyx account, log into back office and place your store in Hibernation from the Marketplace then, remove payment method from the store tab. If you need to obtain reports then you must keep payment method on file to maintain access to your ...
Gift Card Error: No Customer Found
When customers have are receiving the error No customer found after they have already activated a gift card, verify the setting 'Card Track Search Method' located under the customer tab then settings. It should be set to the setting below. This will ...
Error: Wrong Payment Handler
When receiving the Wrong Payment Handler error, the payment handler terminal must be restarted. A call to support must be made to determine the payment handler. Support can identify the payment handler by viewing the terminal list ( setup / ...
Error: Email Already Exist (Support)
This article is intended for support assistance. If you are unable to find the function listed, you will need to call support to do it for you. Error: Email Already Exist when trying to enter email on file. If this error is received it means the ...
Alerts Setup
Alerts Ordyx enable users to receive notifications via email or text to keep them informed on what is going on in the store with out being on site. To setup alerts you will need to: 1. Find your profile under the staff list and scroll to the section ...
Gratuity Settings
Gratuity Setup Gratuity must be enabled by support. Once enabled the ability to set gratuity will become available to be setup by the customer. Customer will have the ability to set gratuity by seats, percentage or dollar amount as shown below. The ...
Staff Card Setup / Assignment
To assign staff cards to users: 1. Go to Setup on the terminal 2. Click on the Staff Card option 3. Select the user 4. Swipe the card on the MSR 5. Click on associate **IMPORTANT NOTE** Ordyx only reads Track1 information for staff cards. Follow ...
Ordyx Process - Deleting Main Menus and Menu Sections
You as an Ordyx customer can contact Ordyx Support if you need menus or sections of menus deleted. You are able to remove recipes from menus but once you've created a main menu or sub-section of a main menu, you'll have to call Support to have it ...
Open Order - negative amount due (Public)
If you're having trouble closing an order because there is a negative balance, follow these steps: Add an item to the order. Price adjust the item to the amount showing due. Tax exempt the item that was just added. Make sure the amount due section is ...
Not enough Funds (Public)
Problem: You receive the error "Not enough funds." Explanation: The reason you receive this message is because the cash drawer does not have enough funds in it to complete a user cashout or petty cash debit. Example: If you had a large party and ...
Network Troubleshooting (Public)
Network troubleshooting steps: You as an Ordyx customer are responsible for your network, however Ordyx support will help you troubleshoot. Follow the steps below to troubleshoot a network: 1. Unplug the Ethernet cable, and plug it back in. 2. Make ...
Manually entering a Credit Card on an EMV Device (Public)
S300: If you need to process a credit card manually on an EMV device, follow these steps: Create an order and add items. Click the Pay button and then Select Credit. Hit Process at the bottom and wait or the EMV to light up. Once it lights up you ...
How to Read a User Cash Out (Public)
Question or Problem: Based on an example we are going to explain how to read a user cash out Solution: Cash In/Out User Batch: 578 (example) TO: Oct 07 2017 - 17:40:01 Server: User PAYMENTS Order Id Order Type Sub Total Tendered Change/Cash Back ...
How to close an EMV manually (Public)
Walk through these steps to manually close an emv: Hold down the blue function key while simultaneously pressing the 1 key. The terminal will prompt you to enter in the device’s password. Enter in the password. (The current date I.E 07242019) Press ...
How to close a payment terminal (Public)
When you're attempting to close the store, you'll need to close the payment terminals. Follow these steps: Login to the FOH Terminal Go to Admin Select Payment Terminals Select Close All The payment terminals should close without issue and you'll be ...
First Data Tip Limitations (Public)
First data doesn't accept more than $999.99 in tips for one transaction. If you need to enter a tip greater than that sum, you'll need to split the order to pay with the same card multiple times.
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