Open Order - negative amount due

Open Order - negative amount due

If the customer is having trouble closing an order because there is a negative balance, guide them to closing the order with these steps:
  1. Add an item to the order.
  2. Price adjust the item to the amount showing due.
  3. Tax exempt the item that was just added so that the total is equal to the amount due.
  4. Make sure the amount due section is showing 0.00 and simply close the order. Do not go to pay screen or anything other than closing the order. 
If cant accomplish task, customer service will create a ticket for follow up, follow up between 8-9 pm can take 30 minutes all other calls not related to closing issues will be called on the next business day.

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