How to view Store Status in BOH

The status of a store can be viewed in Back Office to the right of the name of the store.

It will look similar to this:

If cant accomplish task, customer service will create a ticket for follow up, follow up between 8-9 pm can take 30 minutes all other calls not related to closing issues will be called on the next business day.

• Related Articles

• Store Settings Explained

  Store Settings Orders: Order Types: Take Out: Enable Take Out order type. Delivery: Enable the Delivery order type (only if they have customer accounts enabled). Dine-In: Enable Dine-In order type. Banquet: Enable Banquet order type. Room Service: ...

• How to Close a Store

  Question or Problem: A user attempts to close the store and receives error(s). Solution: When closing the store most of the errors are self-explanatory. First question when a user calls is “what is the error, when they tried to close the store?” From ...

• FOH: How to Print Closing Report After Store is Closed

  If the closing report did not print because receipt printer ran out of paper, the closing report can be reprinted in FOH. This must be done on the same terminal where store was closed before it is opened again. If store has been opened or try to do ...

• Enterprise

  Enterprise This is the first tab to navigate the Back Office, though it doesn’t show for all of our customers. This is another instance where it only shows up for the customers that have multiple stores with us and have them grouped together in a ...

• BOH Delete orders

  To remove orders on a specific time frame permission  BOH4 ORDER DELETE needs to be added and enable settings ALLOW_ORDER_DELETION. Once logged in to the Back Office, click on the orders you want to remove. Once done, on the left side you will have a ...