If the terminal is online, the customer needs to go into:
- Admin
- Click the Disable Terminal button
If the customer does not see the disable terminal button they will need to have the Disable terminal permission added to the manager profile. If the terminal is offline and they don't want to troubleshoot, they will need to fully turn off the terminal and unplug the power cable. Once this is done support can disable the terminal.
For Support:
Navigate to the terminal page by choosing the setup tab then terminals. Once on the page locate the terminal needing to be disabled and on the far right of that row you will see a garbage can. Click the garbage can and this will disable the terminal.
If cant accomplish task, customer service will create a ticket for follow up, follow up between 8-9 pm can take 30 minutes all other calls not related to closing issues will be called on the next business day.
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