Dejavoo Setup and configuration
Follow the steps below to set up a Dejavoo Emv.
1. When configuring a Dejavoo terminal the first thing you should do is remote into the terminal, and ask the customer which IP address to use and the DHCP range if the customer does not know "ping" an IP to set the device to.
- Run a Command Prompt and ping the IP start with .99 and go below, if you get no response from the IP then it is not in use and you can write it down.
2. After getting an IP run an ipconfig and write down the subnet mask and gateway. This information should be given to the merchant processor to input in their terminal configuration portal.
3. To set up Static IP parameters on the Dejavoo EMV follow these instructions.
4. In the image provided, a setup has already been completed with the parameters already added. The important ones to add at
- Local_Settings_IP_Static_IP_Address,
- Local_Settings_IP_Subnet_Mask,
- Local_Settings_IP_Default_Gateway,
- Local_Settings_DNS_Server_
5. Additionally they will need to set the SSL communication type the second image included is how it should be configured. (This step should be completed by the processor through their portal. We have no access to this resource and thus any questions would need to be directed to Dejavoo or their in-house technician)
6. After inputting the information, associate the payment terminals with the POS terminal and test the credit payment option. If the payment goes through successfully, close the store.
7. Make sure the Authentication Key is the same on the EMV and on Back Office under Setup>Payment Terminal.
Example:
8. Configuration in BOH
Related Articles
Ordyx Network Configuration
Ordyx Network configuration In order for terminals to communicate effectively, the proper network setup has to be implemented. All network devices (computers, printers, handhelds, etc…) must be on the same network. This is essential for the sharing ...Payment Terminals
Payment terminals are the chip readers or EMV (Eurocard, Mastercard, Visa) devices. If you need a list of emv devices that semi-integrate with Ordyx, you can view the article titled "Supported EMV Devices." Your processor will have more information ...How to Close a Store
Question or Problem: A user attempts to close the store and receives error(s). Solution: When closing the store most of the errors are self-explanatory. First question when a user calls is “what is the error, when they tried to close the store?” From ...Manually entering a Credit Card on an EMV Device (Public)
S300: If you need to process a credit card manually on an EMV device, follow these steps: Create an order and add items. Click the Pay button and then Select Credit. Hit Process at the bottom and wait or the EMV to light up. Once it lights up you ...Alerts Setup
Alerts Ordyx enable users to receive notifications via email or text to keep them informed on what is going on in the store with out being on site. To setup alerts you will need to: 1. Find your profile under the staff list and scroll to the section ...