DC Direct Operating Hours

When a DataCap Direct customer has problems with a device and/or transactions, they/or their ISO need to contact DC Direct. 

Standard operating hours (Mon-Fri, 8:30AM-5:30PM EST)

Outside of that window, they can use  After-Hours Support function to issue a ticket and request a callback from the support team.

Phone: 215-997-8989

https://datacapsystems.com/contact-us

When we have calls from In The Game stores (except Liberty Center location 1462) reporting credit card issues we need to contact DataCap - their processor.

Tonic is a Datacap partner and can contact support by emailing support@dcap.com or by calling their offices at 215-997-8989.

Their hours are from 8:30 to 5:30 EST, all after hours request will be taken care on the next business day. 

If we have an issue after the business hours we will need to access www.dsipscs.com enter the credentials below.

Username: TonicPOS

PW: datacapsupport1110

 

Once in we will click on Off-hours Tech Support, we will create a ticket, describe the issue and add a phone number to receive a call back. They will be calling us back in 10 or 15 minutes.

Every ticket we open will cost to the customer $125.00

• Related Articles

• Operating Systems you can use with Ordyx

  Ordyx can run in a number of different versions of Microsoft Windows, iOS, as well as OS X (Mac OS X). However, if you process your credit cards using Ordyx you must use an operating system which is still supported and has upgrades available as per ...

• Dashboard

  The Clock In/Out Dashboard provides information on hours worked, wages, tips, breaks, and overtime.

• Integration - Dominion Payroll

  Dominion-Payroll Services. Dominion-Payroll ID can be set up in each staff member's profile We Require: Regular Hours Code Overtime Hours Code Tips Code

• Analyze

  Analyze This section will show reports that can be generated. Attendance Detail This report will show the user the first and last name, job title, clock in/out date and time, if it was authorized by a manager it will show their name, if it was ...

• Ordyx Process - Deleting Main Menus and Menu Sections

  You as an Ordyx customer can contact Ordyx Support if you need menus or sections of menus deleted. You are able to remove recipes from menus but once you've created a main menu or sub-section of a main menu, you'll have to call Support to have it ...