Comcast Router Communication Problem
If you are having issues with terminals not communicating with our server and not communicating between, If their ISP is Comcast the problem may be that they have something called Smart Packet Detection and it needs to be disabled.
Please follow these steps:
1. Open the command prompt (CMD) and type ipconfig so you can see what the IP of the router is, but usually it's 10.1.10.1
2. Open the browser and type in the IP of the router
3. Put the credentials in
User: cusadmin
Password: highspeed
4. Click on feature settings
5. Click on Firewall
6. Check disable Smart Packet Detection
Related Articles
DNS suffix with Linksys router
With some particular ISPs the domain name of the ISP may be propagated to the computers on the network and may prevent them from communicating with each other. When using Linksys routers we have found that the problem can be dealt with by doing as ...DNS suffix with Netgear router
On a NetGear router you may have specified a domain name which may prevent computers from communicating with each other via computer name. In order to resolve this: login to the router software by specifying the IP address of the router Click the ...Menu not showing up on FOH touchscreen
Sometimes a menu may not show up on the FOH terminal, and it is typically because in setup, a schedule may have been set for the wrong time, or it is quite possible that the menu was not enabled. Finding the menu in question through Menus->Menus in ...Network Troubleshooting
How to Troubleshoot a network by steps: Tonic is not responsible for the customer's network, however Tonic support will help the customer troubleshoot their network. When we receive a call from a store that stated they have communication/connectivity ...DNS Suffix
If your devices are connected to the same network but are failing to communicate to each other via their network name, you may have run into a DNS suffix problem. The typical symptom of this problem is that devices can communicate with each other via ...