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SOP - Time-based Items
Purpose: The purpose of this SOP is to guide the user through creating and using time-based items on their Tonic POS system. Context: Time-based items like pool tables are used by merchants to control the time and amount of money a certain item will ...How to configure Epson TM-T88VI with WIFI
How to configure Epson TM-T88VI with WIFI This printer has a connector WIFI trough USB To configure de adapter you must reset the printer to factory default, to do this: 1- Turn off the printer 2- Press and hold the Feed button 3- Turn on the printer ...DC Direct Operating Hours
When a DataCap Direct customer has problems with a device and/or transactions, they/or their ISO need to contact DC Direct. Standard operating hours (Mon-Fri, 8:30AM-5:30PM EST) Outside of that window, they can use After-Hours Support function to ...Rfid Readers Set Up
Rfid Readers Set Up When the device is connected to the terminal a blue light will blink for a second and turns red. The light keeps on red and only changes to blue or green when we swipe the card to activate it. All update needs to be done under the ...Rules - Order Sales Group
Rules - Order Sales Group This rule allows a store to enforce an item(s) from a specific sales group to be added to an order when another item from another sales group has been added, based on settings. For this, Parent and Children groups need to be ...
Popular Articles
Settings Visual Information
Question or Problem: How Settings behave when turning on or off Pictures below show how settings behave before/after when settings are turn on. It may help Customer Service and Technical Support agents find settings or more information about ...Network Printer Troubleshoot
Steps to Troubleshoot a Network printer: Follow the steps below to troubleshoot a Network Printer. Do keep in mind Tonic is not responsible for the customer printer, however Tonic Support will help the customer troubleshoot their network printer. 1. ...Network Troubleshooting
How to Troubleshoot a network by steps: Tonic is not responsible for the customer's network, however Tonic support will help the customer troubleshoot their network. When we receive a call from a store that stated they have communication/connectivity ...Hold/Fire
This feature is able to be enabled or disabled by development. When enabled, the Hold/Fire function is a great way for servers to control when items are sent to the kitchen or bar printers. There is one symbol designated for each function; A flame ...Stopping the Customer Receipt from printing when opening a Tab
In order to disable the customer receipt for a payment type follow these steps: 1. On the far top right click on "Setup." 2. In the drop down that displays after hovering the mouse over "Setup" select the Terminals option. 3. Click the gear in the ...