Popular Articles
Settings Visual Information
Question or Problem: How Settings behave when turning on or off Pictures below show how settings behave before/after when settings are turn on. It may help Customer Service and Technical Support agents find settings or more information about ...
Network Printer Troubleshoot
Steps to Troubleshoot a Network printer: Follow the steps below to troubleshoot a Network Printer. Do keep in mind Tonic is not responsible for the customer printer, however Tonic Support will help the customer troubleshoot their network printer. 1. ...
Hold/Fire
This feature is able to be enabled or disabled by development. When enabled, the Hold/Fire function is a great way for servers to control when items are sent to the kitchen or bar printers. There is one symbol designated for each function; A flame ...
Stopping the Customer Receipt from printing when opening a Tab
In order to disable the customer receipt for a payment type follow these steps: 1. On the far top right click on "Setup." 2. In the drop down that displays after hovering the mouse over "Setup" select the Terminals option. 3. Click the gear in the ...
Network Troubleshooting
How to Troubleshoot a network by steps: Tonic is not responsible for the customer's network, however Tonic support will help the customer troubleshoot their network. When we receive a call from a store that stated they have communication/connectivity ...